OK, so this letter took ten days to make it out of the dictaphone and onto paper, and another eight to reach me, but it was worth the wait.
The NHS is over-stretched and some parts of it excessively so. Waiting over a year for the results of an MRI scan is ridiculous. Having a spoken, and then a written, apology is pretty impressive, and counts for a lot in my mind.
I am glad I don't have 'frank tears' even if I had to look that up, and hope being 'left to the physotherapists' turns out to be a good thing when I eventually meet them!
Thank you Dr Y, little things mean a lot.